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Privacy Policy

Last Updated: April 24, 2025

Technique Ltd. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect your personal information in connection with our services, including our website (techniqueit.com), customer interactions, and other business operations. This Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), and, where applicable, Ontario’s Personal Health Information Protection Act, 2004 (PHIPA). By engaging with our services, you agree to the terms of this Policy.

1. Scope of This Policy

This Policy applies to personal information we collect through:

  • Our website (techniqueit.com), including forms, account creation, and cookies.
  • Customer interactions, such as inquiries, purchases, or support requests.
  • Marketing activities, including email and other communication channels (see our supplementary SMS Privacy Policy for SMS-specific practices at techniqueit.com/sms-privacy-policy).
  • Offline interactions, such as in-person events or phone calls.

This Policy does not apply to third-party websites or services linked from our platforms. We encourage you to review the privacy policies of those third parties.

2. Information We Collect

We collect personal information you voluntarily provide or that is automatically collected when you interact with our services, including:

  • Contact Information: Name, email address, phone number, mailing address, or other details provided during inquiries, purchases, or account creation.
  • Account Information: Login credentials, preferences, or order history if you create an account on our website.
  • Payment Information: Credit card details or billing information processed through secure third-party payment processors (we do not store full payment details).
  • Usage Data: Information about your interactions with our website, such as IP address, browser type, pages visited, and time spent, collected via cookies or analytics tools.
  • Marketing Preferences: Consent records for receiving marketing communications, including email or other channels.
  • Other Information: Feedback, survey responses, or information provided during customer support interactions.

Note: We do not collect personal health information unless explicitly required for specific services. If collected, such information is handled in accordance with PHIPA.

3. How We Collect Information

We collect information through:

  • Direct Interactions: When you submit forms, make purchases, contact us, or sign up for newsletters.
  • Automated Technologies: Cookies, web beacons, and analytics tools (e.g., Google Analytics) track website usage. You can manage cookie preferences through your browser settings or our website’s cookie consent tool.
  • Third Parties: Service providers, business partners, or public sources may provide information, subject to your consent or legal permissions.

4. How We Use Your Information

  • We use your personal information to:
  • Provide and improve our services, including processing orders, delivering products, and responding to inquiries.
  • Personalize your experience, such as tailoring content or recommendations.
  • Communicate with you, including sending transactional emails (e.g., order confirmations) and, with your consent, marketing communications.
  • Analyze website performance and user behavior to enhance our services.
  • Comply with legal obligations, such as maintaining records for tax purposes or responding to regulatory requests.
  • Protect our rights, property, or safety, including fraud prevention and security measures.

5. Consent

We collect and use your personal information based on:

  • Express Consent: Obtained when you actively agree (e.g., checking a box to receive marketing emails or providing information for a service).
  • Implied Consent: Inferred from your actions (e.g., providing contact details during a purchase for order fulfillment).
  • Legal Obligations: Where required by law, such as tax reporting or compliance with PHIPA for health-related data.

For commercial electronic messages (CEMs), such as marketing emails, we obtain express consent as required by CASL. Specific consent requirements for SMS communications are outlined in our supplementary SMS Privacy Policy (www.techniqueit.com/sms-privacy-policy). You may withdraw consent at any time (see Section 9).

6. Sharing Your Information

We do not sell, rent, lease, or trade your personal information for profit. We may share your information with:
Service Providers: Third-party vendors (e.g., payment processors, hosting providers, or marketing platforms) who assist in delivering our services. These providers are contractually obligated to comply with PIPEDA, CASL, and PHIPA (if applicable).

  • Business Partners: With your consent, we may share information for joint promotions or services.
  • Legal Authorities: To comply with legal obligations, respond to government requests, or protect our rights, in accordance with applicable laws.
  • Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred as part of the transaction, with appropriate safeguards.

7. Security of Your Information

We implement reasonable measures to protect your personal information, including:

  • Encryption for sensitive data (e.g., during payment processing).
  • Access controls to limit information to authorized personnel.
  • Regular security assessments and compliance with PIPEDA and PHIPA standards.

However, no system is completely secure. We cannot guarantee absolute security, particularly for data transmitted through third-party networks (e.g., internet or mobile carriers).

8. Retention of Your Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. For example:

  • Transactional data may be kept for seven years to comply with tax laws.
  • Marketing consent records are retained to demonstrate CASL compliance.
  • Inactive account information may be deleted after a reasonable period, unless otherwise required.

When no longer needed, we securely delete or anonymize your information.

9. Your Rights

Under PIPEDA and, where applicable, PHIPA, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correct: Request corrections to inaccurate or incomplete information.
  • Withdraw Consent: Opt out of marketing communications or certain data uses.
  • Complain: Contact us or the Office of the Privacy Commissioner of Canada if you have concerns about our practices.

To exercise these rights, contact us at services+privacy@technique.ca or (888) 265-7064. We will respond within 30 days, as required by PIPEDA and PHIPA.

10. Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality and analyze usage. You can manage cookie preferences through our website’s cookie consent tool or your browser settings. For details, see our Cookie Policy at www.techniqueit.com/cookie-policy.

11. Third-Party Links

Our website or communications may include links to third-party sites. This Policy does not apply to those sites, and we are not responsible for their practices. Review their privacy policies before providing personal information.

12. Updates to This Policy

We may update this Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated Policy on www.techniqueit.com or via email. The updated Policy is effective upon posting, and your continued use of our services constitutes acceptance of the changes.

13. Contact Us

If you have questions or concerns about this Policy or our privacy practices, please contact us:

  • Email: services+privacy@technique.ca
  • Phone: (888) 265-7064
  • Mailing Address: 2233 Argentia Rd., East Tower, Suite #302, Mississauga ON L5N 2X7
  • Website: www.techniqueit.com

14. Compliance with Canadian and Ontario Laws

This Policy is designed to comply with PIPEDA, CASL, and, where applicable, PHIPA. For specific privacy practices related to our SMS marketing program, see our supplementary SMS Privacy Policy at techniqueit.com/sms-privacy-policy.

Note: This Policy is supplemented by program-specific policies, such as our SMS Privacy Policy, which provides additional details for certain services.